loader image

1. Creating Your Profile

  • Click signup on the main page

  • Write your email address, name, last name and create a password

  • Go to your e-mail

  • Confirm

  • Login with your confirmed email address and password

2. Editing Your Profile

  • Go to your profile 

  • Edit your profile

  • Username is automatically assigned. If you like, you can change it. 

  • Display name is optional. If you like, you can write something. If not, your first name will be shown. 

  • It is not allowed to include your last name, company name or any communication information in username or display name. It will be changed if done so.

  • Location is optional. If you like, add just your city. The idea is to be shown in map searches. It affects the location of your listing(s). However, in each listing you will also have the option to choose different locations (in case they refer to different destinations).

  • Phone number is optional and can only be seen by admins. 

  • Profile picture is compulsory. Upload a photo of yourself; not your favourite animal or a science-fiction avatar. The photo should be basically about your face (like a passport-type-photo). 

  • About you is your first contact with your profile visitors. Whatever first impression you want to give, this is the place! The more complete, the better as always.

  • My interests, For me travel is are parts that will make you stand out.

  • I have lived in are countries where you have lived

  • I have been in are all countries where you have been, in alphabetical order. 

  • You can copy-paste from the list to make life easier.

Afghanistan, Albania, Algeria, Andorra, Angola, Antigua & Deps, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Rep, Chad, Chile, China, Colombia, Comoros, Congo, Congo {Democratic Rep}, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland {Republic}, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea North, Korea South, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, {Burma}, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Rwanda, St Kitts & Nevis, St Lucia, Saint Vincent & the Grenadines, Samoa, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe

  • I currenty live in city and country 

  • My dream destination is the place that keeps you sleepless at nights 

  • I want to learn about is topic(s) that interest you, related to travel  

  • My Article(s) is the place for links to your blog posts in Hello Experto blog. If you do not have, just leave it empty for now and consider writing about your expertise.  

  • Rest of the questions are more self-explanatory and probably more fun. 

3. Creating a Listing

  • Click ‘Create a Listing’

  • Select Category 

3.1 Can’t Travel? Talk Travel! 

This category is for travelers who want to have a casual free chat about travel. It is a great opportunity for socialising with other travelers, for storytelling; having nice time chatting. 

They may ask you some personal-travel-related questions like ‘what is your favourite country? Do you have some interesting story to telll me? etc. 

This is NOT a paid category. You can not define a price for your time. It is voluntary communication through chat (messaging system of Hello Experto). 

Select this category if you want to:

  • get to know other travelers, with no responsibility of delivering value,
  • learn from other travelers who share similar interests,
  • create new contacts, which may eventually pay for your consultancy later, 
  • see if there are people interested in your knowledge (market analysis). 

Please maintain your conversation in the messaging system of Hello Experto (without sharing phone numbers, e-mails etc.) for the security of your own personal information. This also significantly increases the possibility of receiving a paid booking request for your other listings.

If travelers contact you through this category and ask you for travel consultancy, kindly direct them to your listing in ‘Consult Travel’ category. If you do not have one, this is also a good sign that there is potential market for you to sell your experience, so create a new listing in ‘Consult Travel’. 

After your communication through this category, there is no possibility of writing a review from one side to another. This is only possible when a transaction is made, in ‘Consult Travel’ category. 

3.2 Consult Travel

This category is for helping travelers planning their trips, assist them with specific destinations or a specific travel theme.

This is a paid category. You can not create a free listing here. The minimum price is 1 Euro.

You have 3 subcategories: 

10 Min Trial 

Trial video call session. 

You are free to define the price as you like, however we suggest you to offer a symbolic price of 1 Euro here. 

The idea is travelers can use this 10 minutes to get to know you and/or ask few basic questions. 

If they are happy, they will usually book a 30 Minutes session or a Full package. 

It is a great way to encourage travelers to pay as little as possible to give it a try. 

It is also a great opportunity for you to have your first reviews on your profile, which will absolutely help a lot to receive future bookings. 

10 Minutes video call trial session can be offered only 1 time to the same traveler. 

30 Min Standard

Standard video call session. 

When you are new in the platform, try to keep your price as low as possible to have your first bookings and reviews. You can always change your price as you like. 

30 minutes video call session can be booked several times by the same traveler in case more time is needed. 

Flexible Full 

Flexible full package. 

You are free to select how many hours of video calls and how many e-mails you can include. 

This is ideal for situations when long-term-assistance is needed. For example, it may be ‘3 months mental health consultancy program for digital nomads’, or ‘assistance of trip planning for a 6-months around the world journey’. 

3.3 Listing Fields Explained

Some of the important and confusing listing sections are explained. 

Listing title: Should be attractive, creative, and include keywords which you believe are important. This is the first information that appears, and has high priority in searches (within the platform and also in Google). Choose each word wisely.

Detailed desctiption:Explain your expertise, how you know it, your experience. For example, if you are a licensed tourist guide, mention it! Traveled around the world for 2 years, write it! Won awards as a travel guide, be proud and share the information! Not traveled much but know every little corner of your own city, perfect but we should hear that! 

Consult me because: Why are you eligible for what you offer? How is your personal / business experience related? What value can you deliver and how? Motivate travelers to select you.

The city(ies) I know the best

  • You should have concrete answers and insider tips for specific questions, 
  • You may be a local currently, have lived a while in the past, or traveled in detail, 
  • Select maximum 3. 

The country(ies) I know the best: Same criterias as for cities.

Regions I have been: Select all where you traveled or lived.

Themes: Select those in which you have serious amount of knowledge and experience. Max 10.

Let’s talk in: Select languages only you are native or fluent in; in which you can conduct a conversation through video-call. If your language is not listed, contact us to be added. 

Countries we can talk about: Select those you have been and have some knowledge about.

My Full Support includes: Explain your whole process of support in detail. What will you do in order to deliver best value? (research, itinerary, spontaneous phone support, assist with bookings etc…)

Maximum total time of video calls included: For example if you select 3 hours, it may be 3 sessions of 1 hour, or 6 sessions of 30 minutes or any combination. What is important is the total. 

Maximum number of e-mails included: Select if you can also answer questions through e-mail. 

Maximum duration of support included: All communication should be done within this period. 

Submit for review: When you are ready, click here. Your listing will be manually reviewed to see if it is in line with the guidelines, and then it goes live! Don’t worry, you can always come back to your listing to make modifications and submit again.

3.4 Tips and Information for Your Profile and Listings

  • Give as much information as you can in your profile and listings to increase the possibility of booking.

  • Photos are extremely important. Upload minimum 4 high quality photos (the more the better), that are relevant with the topic of your listing, ideally at least one of them with you in the photo. 

  • You can create as many listings as you wish, for different topics / destinations / durations. 

  • You can check this profile and all listings at the bottom of the profile) as an example. All parts of them are carefully completed. 

  • For the moment, prepare your listings in English only. For other languages, let’s talk. 

  • Anywhere on the profile or the listing, mentioning blog page, e-mail address, phone number, social media accounts, last name etc. is not allowed. 

  • To create profile, approval is not needed. To create listing, it is needed.

  • Changes you make on your listings may take a while to be effective and appear live depending on admin approvals.  

4. Setting Payments

  • Click Settings and then Payments 

You have 2 options:

4.1 Bank Account (Stripe)

  • You can enter your bank account number. 

  • This way, users can pay by their credit cards and you receive your money in your bank account. This process is realised by Stripe.

  • You can select this option if you have bank account in one of the supported countries. More countries are being added continuously. 

  • If you do not have a bank account in a supported country but someone you trust (who can transfer your money in some way) has, you can enter his/her information here. The bank account does not have to be under your name.

4.2 PayPal

  • You can enter your PayPal account. 

  • This way, users can pay through their PayPal account and / or by credit card. This depends on the country of origin of the buyer and the seller (rules defined by PayPal). 

  • You can select this option if you have PayPal Business or Premier account. 

  • If your PayPal account is not Business or Premier, you can upgrade it on PayPal quickly and free of charge.

4.3 Information about Payment Systems

  • All information you provide on Payments section of Hello Experto is processed directly by Stripe or PayPal in a secure and encrypted format. They are the largest and most commonly used payment providers in the world. 

  • Personal or banking information is not visible to admins, is not being processed or stored on Hello Experto platform. 

  • Hello Experto currently does not have any other payment system integrated apart from Stripe and PayPal. 

  • You can select one or both of the options: Stripe and PayPal. Enabling both gives flexibility to users to select their preferred paying method. 

  • If you are able to select Stripe (have a bank account in one of the supported countries), we highly recommend you to do that. Not every user has PayPal account and in most cases, paying by credit card directly is more convenient for most users. Therefore, having this option will increase your chances of receiving bookings, compared to having only PayPal.

  • If you do not have any payment method defined on your profile, you are not able to receive any transactions. This means, any of your listings under category ‘Consult Travel’ are useless because they can not be booked. However, your listings under category ‘Can’t Travel, Talk Travel!’ function as they are free of charge. 

5. Accessing Your Information

  • Click your profile thumbnail photo (on desktop) or the menu icon (on mobile) for direct access to your inbox, listings, profile and settings.

6. More Guidelines for Travel Experts

  • This document is being updated regularly. More sections like, ‘Creating a Youtube Introduction Video’, ‘Creating a Blog Post’, ‘How to Do Video Call with Travelers’, ‘Best Practices for a Travel Expert’ and many more are coming soon. Stay tuned. 

  • Crucial topics are covered so far. If anything else is unclear (quite possible and understandable) let us know.

  • If there is any extra functionality you miss, want to criticise something, give feedback, or just to say hi:  hello@helloexperto.com